**Contact Center Associate 3**
The Contact Center Associate 3 acts as a team leader, providing support to supervisors in areas such as staffing, report reconciliation, and coaching to uphold departmental regulations. Key responsibilities include overseeing patient scheduling through the EPIC system, addressing escalated inquiries, and assessing call quality to ensure excellence in service delivery. Applicants should have at least a high school diploma or equivalent, along with a minimum of 3 years of applicable experience. Essential skills include a strong understanding of office procedures, effective communication abilities, and the capability to manage high-pressure situations with professionalism.
UOMUOMUS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
