Coral Gables, Florida, 33146
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Onsite
Job description
**Contact Center Associate 3**
The Contact Center Associate 3 acts as a team leader, providing support to supervisors in areas such as staffing, report reconciliation, and coaching to uphold departmental regulations. Key responsibilities include overseeing patient scheduling through the EPIC system, addressing escalated inquiries, and assessing call quality to ensure excellence in service delivery. Applicants should have at least a high school diploma or equivalent, along with a minimum of 3 years of applicable experience. Essential skills include a strong understanding of office procedures, effective communication abilities, and the capability to manage high-pressure situations with professionalism.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
