Job Summary
The representative supports accurate financial recordkeeping by applying payments from customers and agencies in accordance with established accounting procedures. The role also addresses payment issues, processes refunds, and helps resolve discrepancies. Success in this position requires sound analytical judgment, strong customer service, and careful handling of a high volume of work.
Responsibilities
- Apply customer and agency payments accurately and in line with accounting procedures.
- Review and resolve payment exceptions.
- Process refunds according to applicable procedures.
- Investigate and reconcile discrepancies to maintain accurate financial records.
- Manage a substantial workload while maintaining attention to detail and service quality.
Qualifications
- High school diploma or GED equivalent.
- Strong analytical and customer service skills.
- Proficiency with Microsoft Office applications.
- Ability to handle high volumes of work accurately and with close attention to detail.
Cincinnati Financial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
