**Customer Service Associate**
The Customer Service Associate is tasked with handling a significant number of incoming and outgoing calls to support borrowers with their loan-related questions, payment transactions, and account modifications. This role involves ensuring precise record-keeping, achieving performance benchmarks, and delivering professional assistance in mortgage servicing matters. Applicants should possess a high school diploma or its equivalent, alongside a minimum of one year in a customer service role. Experience in mortgage loan servicing is preferred, as is familiarity with applications such as MS Word and MSP.
University Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
