The analyst will develop and maintain customer service governance, lifecycle management processes, and SLA frameworks within an enterprise environment. They will also establish governance for AI-powered agents, chatbot orchestration, and human-in-the-loop oversight for autonomous interactions. Candidates must have at least 7 years of experience in customer service governance, IT service management, or related fields, along with a bachelor’s degree. The role requires TS/SCI eligibility and familiarity with AI-enabled customer service technologies.
Axiologic Solutions LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
