The Customer Success Manager will be responsible for managing a portfolio of clients, developing quarterly strategies aimed at enhancing client retention and growth. This role involves acting as a trusted advisor to assist clients in reaching their objectives while also representing customer interests within the organization. Ideal candidates will have a background in a B2B SaaS support role, along with robust relationship-building and project management capabilities. Familiarity with the accounting software industry is advantageous, as is the ability to operate independently in a remote work setting.
Karbon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
