**Job Title: Customer Support Specialist**
The Customer Support Specialist offers remote technical assistance for cash recycling machines to both end users and field technicians. This role involves diagnosing hardware and software problems, documenting support tickets, and adhering to established procedures to guarantee successful issue resolution. Applicants should possess at least a high school diploma or GED and 1–3 years of experience in a customer support or technical help desk position. Essential skills include strong analytical abilities, effective communication, and troubleshooting expertise, alongside a foundational knowledge of hardware operation.
GLORY provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
