The CX Manager acts as a strategic advisor to enterprise customers, driving product adoption and ensuring long-term success through technical guidance. They bridge the gap between customer business objectives and internal product teams to deliver measurable outcomes and manage complex technical initiatives. Candidates must have 5+ years of experience in Customer Success, Technical Account Management, or Solution Consulting within a SaaS or CCaaS environment. Strong technical acumen in APIs and CRM systems is required, along with the ability to engage C-level stakeholders and manage complex software deployments.
Talkdesk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
