Job Summary
The analyst provides second-level desktop and service desk support, handling user issues involving hardware, software, and peripherals. The role also supports software upkeep and service desk initiatives, including security updates and cloud application deployments.
Responsibilities
- Receive, investigate, document, and resolve service desk tickets related to hardware, software, and peripheral devices.
- Provide second-level technical support to users.
- Install and maintain software.
- Contribute to service desk projects, including security patching and cloud application deployments.
Qualifications
- Four-year degree or equivalent experience.
- Two to four years of desktop support experience.
- CompTIA A+ certification or a comparable, industry-recognized credential.
- Proficiency with Office 365, Active Directory, and Exchange.
MedAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
