Job Summary
This role involves providing remote technical assistance while diagnosing and resolving issues related to desktops, laptops, peripherals, operating systems, applications, and network connectivity. The technician is tasked with managing user accounts, overseeing software updates, handling service tickets, and maintaining IT assets and documentation, as well as ensuring endpoint security by coordinating with infrastructure and security teams.
Responsibilities
- Provide remote technical support to users experiencing issues with desktops, laptops, and peripherals.
- Troubleshoot and resolve problems related to operating systems, applications, and network connectivity.
- Manage user accounts and software updates efficiently.
- Handle service tickets and document solutions and processes.
- Oversee IT assets and ensure endpoint security compliance.
- Collaborate with infrastructure and security teams to maintain system integrity and performance.
Qualifications
- 2–6 years of experience in desktop or IT support.
- Proficiency in troubleshooting Windows and macOS environments.
- Knowledge of Active Directory, Microsoft 365, and networking fundamentals.
- Experience with remote support tools and ticketing systems.
- Excellent communication and problem-solving abilities are essential.
- A related bachelor’s degree and relevant certifications are preferred.
- Familiarity with endpoint management tools is considered advantageous.
EdgeQ Technologies Private Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
