Job Summary
The Desktop Support Technician plays a crucial role in delivering technical assistance to employees within the bank by addressing and resolving various hardware, software, and system-related challenges. This position involves setting up workstations, overseeing user account management, and ensuring the upkeep of IT documentation.
Responsibilities
- Troubleshoot and resolve hardware and software issues faced by bank personnel.
- Configure and deploy workstations to meet organizational requirements.
- Manage user accounts for secure and efficient access to systems.
- Maintain comprehensive IT documentation for reference and compliance.
Qualifications
- A minimum of two years of relevant experience in the IT field.
- An associate’s degree or equivalent professional experience.
- Excellent analytical and problem-solving capabilities.
- Strong communication skills for effective interaction with staff.
- Able to lift items weighing up to 50 lbs as needed.
- Willingness to travel between different bank locations for support tasks.
Reading Co-Operative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
