Job Summary
We are seeking an experienced leader to oversee corporate IT services encompassing service desk management, identity and access controls, endpoint management, and vendor relations for Software as a Service (SaaS). The role is pivotal in ensuring reliable office and remote worker connectivity, as well as the efficient delivery of IT services alongside budget oversight and prioritization.
Responsibilities
- Oversee the management of IT service delivery, ensuring alignment with business objectives.
- Manage the service desk operations as well as identity and access management.
- Handle endpoint management and maintain relationships with SaaS providers and vendors.
- Direct efforts toward IT asset management and effective connectivity solutions for both office and remote employees.
- Prioritize security and reliability within IT services while facilitating team development.
- Coordinate cross-functional changes and incident responses efficiently.
- Monitor budgets, drive cost-saving measures, and oversee vendor contracts.
- Engage in compliance audits, ensuring adherence to regulatory requirements.
Qualifications
- Minimum of 10 years of experience in the IT field, with at least 5 years in a management role.
- Bachelor’s degree in a relevant discipline or comparable practical experience.
- Proficiency in IT Service Management (ITSM) and familiarity with identity and endpoint management platforms.
- Experience with IT consolidation efforts and managing budgets effectively.
- Strong understanding of vendor contracts and compliance auditing processes.
- Ability to lead teams and leverage AI tools for improved IT service delivery.
Scale Computing INC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
