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Job description
Job Title: Director of Technical Support
The Director of Technical Support will outline and propel the long-term strategic direction of the Technical Support department, spearheading AI transformation projects aimed at enhancing operational efficiency. This role involves overseeing a multi-tiered organization to meet key performance targets while nurturing strong relationships with essential clients. A Bachelor’s degree in a technical discipline is required, along with a minimum of 12 years of relevant experience, which must include at least 5 years in a senior leadership capacity. Ideal candidates will have substantial knowledge in SaaS ecosystems, AI-enabled support solutions, and strategic management of teams.
Intradiem provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
