Job Title: Director of Technical Support
The Director of Technical Support will outline and propel the long-term strategic direction of the Technical Support department, spearheading AI transformation projects aimed at enhancing operational efficiency. This role involves overseeing a multi-tiered organization to meet key performance targets while nurturing strong relationships with essential clients. A Bachelor’s degree in a technical discipline is required, along with a minimum of 12 years of relevant experience, which must include at least 5 years in a senior leadership capacity. Ideal candidates will have substantial knowledge in SaaS ecosystems, AI-enabled support solutions, and strategic management of teams.
