Job Summary
The Electronic Services Representative is responsible for delivering exceptional support to members, addressing intricate inquiries, and overseeing electronic fund transfers. This role also entails managing card services, detecting fraudulent activities, and ensuring the accuracy of departmental policies.
Responsibilities
- Provide assistance to members by resolving complex issues.
- Oversee electronic funds transfers and ensure their smooth operation.
- Process card service requests and manage related functionalities.
- Conduct fraud detection activities to protect member accounts.
- Ensure that departmental policies are maintained accurately and up to date.
Qualifications
- High School Diploma or GED is essential.
- 1 to 3 years of experience in a related field is preferred.
- Proficient in financial software applications.
- Strong communication abilities to effectively interact with members.
- Capability to work independently and manage tasks efficiently.
F & A Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
