Job Summary
The Patient Services Representative plays a crucial role in the Emergency Department by managing patient registrations, verifying insurance details, and overseeing payment collections. This position also involves offering financial advocacy and maintaining essential clinical tracking systems, all while adhering to HIPAA regulations.
Responsibilities
- Ensure accurate patient registration and information gathering.
- Verify patient insurance coverage and eligibility.
- Collect payments and manage billing inquiries.
- Provide financial advocacy to patients navigating their costs.
- Maintain clinical tracking systems to ensure efficient care delivery.
- Comply with all HIPAA regulations related to patient information.
Qualifications
- High school diploma or equivalent required.
- One year of relevant experience in the healthcare sector is preferred.
- Familiarity with medical terminology and insurance regulations.
- Excellent communication skills, both verbal and written.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
