**Job Title: Tier 2 Technical Support Specialist**
This role involves delivering Tier 2 technical assistance for hardware, software, and classroom technology throughout campus computing settings. The position is responsible for managing Service Desk tickets, ensuring that documentation is precise and providing professional customer service to faculty, staff, and students. Applicants should hold a bachelor’s degree or have a comparable mix of education and experience, along with a minimum of four months in a related role. Strong troubleshooting abilities and proficiency in supporting diverse computing platforms within a higher education environment are essential for candidates.
Texas A&M University System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
