Job Summary
The Field Service Engineer installs, maintains, repairs, and calibrates scientific instruments at customer locations and at the Bedford Repair Center. The role combines hands-on technical service with accurate documentation and responsive customer communication, helping ensure reliable equipment performance and a high level of customer satisfaction. Travel may account for up to 40% of the position.
Responsibilities
- Install scientific instrumentation at customer sites and at the Bedford Repair Center.
- Carry out preventative maintenance, troubleshooting, repairs, and calibration of instruments.
- Keep service records and related documentation accurate and complete.
- Communicate with customers throughout service work and support a positive customer experience.
- Travel as needed, up to 40% of the time.
Qualifications
- High School Diploma or GED.
- At least two years of experience maintaining instruments and using electrical measuring tools.
- Proficiency with standard computer applications.
- Valid driver’s license.
- Ability to travel up to 40% of the time.
The businesses of Merck KGaA, Darmstadt, Germany provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
