Job Summary
The Senior Analyst is tasked with delivering high-level functional assistance and conducting thorough root-cause analysis for intricate Oracle EBS issues that have been escalated from junior teams. This role plays a crucial part in formulating functional solutions, overseeing ticket backlogs, and guaranteeing effective service delivery within a worldwide support framework.
Responsibilities
- Provide advanced functional support for Oracle EBS issues.
- Perform deep root-cause analysis for complex problems.
- Design functional fixes to resolve escalated issues.
- Manage the ticket backlog to ensure timely resolution.
- Support seamless service delivery in a global context.
Qualifications
- 3 to 5 years of experience in Oracle EBS functional roles.
- Specialization in the Manufacturing module is essential.
- Demonstrated strong analytical abilities.
- Proficient in handling complex incident management.
- Ability to thrive in a structured, international support environment.
Vertiv provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
