Job Summary
The Experience Specialist acts as the key liaison for patients, overseeing various front desk activities, ensuring efficient scheduling as well as smooth patient check-in and check-out procedures. This role also includes performing administrative duties, managing billing inquiries, and maintaining the clinic’s operational flow while adhering to HIPAA compliance standards.
Responsibilities
- Serve as the main contact for patients at the front desk.
- Oversee scheduling and ensure effective patient check-in and check-out operations.
- Handle administrative responsibilities and manage billing inquiries.
- Maintain a smooth clinic flow and uphold compliance with HIPAA regulations.
Qualifications
- High School Diploma or GED is required.
- Strong interpersonal and multitasking abilities are essential.
- Preferred experience of at least one year in customer service or front desk operations.
- Basic computer system proficiency is necessary.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
