Twinsburg, Ohio, 44087
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Job description
Job Summary
The Field Service Coordinator is responsible for the efficient management and organization of field service operations, ensuring that all services are delivered in alignment with company standards and client expectations. This role plays a crucial part in enhancing customer satisfaction and optimizing service delivery processes.
Responsibilities
- Coordinate field service schedules and technician assignments to maximize service efficiency.
- Communicate effectively with clients to understand their service needs and address any concerns.
- Monitor field service operations to ensure compliance with established procedures and quality standards.
- Prepare and maintain comprehensive documentation of service activities, including reports and records.
- Collaborate with internal teams to facilitate seamless service delivery and resolve any operational issues.
Qualifications
- Proven experience in a coordination role, preferably within field service or a related industry.
- Strong organizational and multitasking skills to handle dynamic service requirements.
- Excellent communication abilities, both written and verbal, for effective client interactions.
- Proficient in using service management software and related tools.
- Ability to work independently as well as part of a team to achieve service objectives.
Location
City, State Zip
Work Arrangement
Remote
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
