Job Summary
The Service Support Engineer is responsible for conducting comprehensive root cause analyses across the fleet for any recurring failures and creating thorough preventative maintenance strategies for autonomous robots. This position includes practical investigation, preparing technical documentation, and working collaboratively across various teams to uphold the reliability and operational efficiency of the fleet.
Responsibilities
- Lead fleet-wide root cause analysis initiatives to address systemic failures.
- Develop and implement effective preventative maintenance programs for autonomous robots.
- Engage in hands-on investigations to identify issues and improve reliability.
- Create and maintain comprehensive technical documentation.
- Collaborate cross-functionally to enhance fleet performance and reliability.
Qualifications
- 3 to 6 years of experience in reliability or field service engineering.
- Strong skills in electromechanical troubleshooting.
- Expertise in formal root cause analysis methodologies.
- Ability to establish maintenance infrastructure from the ground up.
