Job Summary
The Field Service Technician 2 plays a crucial role in ensuring customer satisfaction by delivering exceptional technical support and service. This position involves troubleshooting, maintaining, and repairing equipment on-site, working closely with clients to meet their technical needs and resolve issues efficiently.
Responsibilities
- Conduct on-site diagnostics, maintenance, and repair of various equipment.
- Provide technical support and guidance to customers to ensure optimal equipment performance.
- Document service activities and maintain accurate records of work performed.
- Collaborate with team members to troubleshoot complex issues and implement effective solutions.
- Stay updated on industry trends and advancements related to the equipment and technologies serviced.
Qualifications
- High school diploma or equivalent; technical certifications preferred.
- Proven experience in a field service role or a similar technical position.
- Strong analytical and problem-solving skills with the ability to troubleshoot equipment issues.
- Excellent communication and interpersonal skills to interact effectively with clients.
- Ability to work independently and manage time effectively in a dynamic environment.
Oregon Lottery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
