Job Summary
The Field Service Technician will be a vital part of Ecolab’s team in New Haven, Connecticut. This role focuses on delivering exceptional customer service through various tasks including installations, maintenance, and addressing any issues that arise. The technician will ensure that customer programs are executed to a high standard of quality.
Responsibilities
- Provide comprehensive service to customers, ensuring their needs are met efficiently.
- Conduct installations of products and equipment as per customer specifications.
- Perform regular maintenance to guarantee that machinery operates smoothly.
- Troubleshoot and resolve customer concerns and technical problems promptly.
- Work flexibly on a schedule that may include Wednesday to Saturday or Sunday to Wednesday shifts.
Qualifications
- Experience in a field service role or relevant technical background preferred.
- Strong problem-solving skills with a focus on customer satisfaction.
- Ability to work independently and manage time efficiently.
- Excellent communication and interpersonal skills.
Ecolab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
