Job Summary
The Field Service Technician- Level 2 role at Hammond Power Solutions Inc. involves providing technical support and services as part of a global manufacturing team. Based in Detroit, Michigan, the position operates onsite and reports directly to the Field Service Manager. The technician will engage with various departments such as Production, Testing, Engineering, and Quality Assurance, ensuring the effective functioning of services provided to clients.
Responsibilities
- Deliver exceptional field service support to customers across the designated regions.
- Collaborate with internal teams to resolve technical issues and enhance product performance.
- Conduct installation, maintenance, and repair tasks on equipment as required.
- Provide feedback and recommendations for improvements based on field observations.
- Document service activities and maintain accurate records of customer interactions.
Qualifications
- Proven experience in a field service role or similar technical position.
- Strong troubleshooting skills and the ability to diagnose equipment issues.
- Effective communication skills to liaise with clients and collaborate with internal teams.
- Familiarity with manufacturing and engineering principles is an asset.
- Ability to work independently and manage time effectively while on-site.
Hammond Power Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
