Job Summary
The Field Service Engineering Technician plays a crucial role by delivering both on-site and remote technical assistance related to the installation, upkeep, and repair of surgical equipment. This individual serves as a key communication bridge between the organization and its clients, effectively addressing intricate problems that may arise during operations in high-pressure environments such as operating rooms.
Responsibilities
- Provide technical support for surgical devices, both remotely and onsite.
- Conduct installations and maintenance services for medical equipment.
- Troubleshoot and resolve complex technical issues in operating room settings.
- Establish and maintain effective communication between customers and the company.
- Ensure customer satisfaction by addressing inquiries and technical concerns.
Qualifications
- A Bachelor’s degree in Biomedical Engineering or an Associate of Applied Science in a related technical discipline.
- 2 to 4 years of hands-on experience in a similar role.
- A valid driver’s license is mandatory.
- Willingness to travel up to 80% of the time.
Zimmer US, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
