Job Summary
The Front Office Specialist plays a critical role in the healthcare setting by managing patient appointments, welcoming visitors, and responding to phone inquiries. This position is essential in maintaining precise billing and referral documents while ensuring that the electronic health record (EHR) is thorough and up to date. The specialist also aids with the processes of patient check-in and check-out, ensuring a smooth experience for all patients.
Responsibilities
- Manage patient scheduling and coordinate appointments effectively.
- Greet patients and visitors warmly upon arrival.
- Handle incoming calls and direct inquiries appropriately.
- Ensure accuracy in billing and referral documentation.
- Maintain the electronic health record with complete and accurate information.
- Assist patients during the check-in and check-out processes.
Qualifications
- High school diploma or GED is required.
- A minimum of one year of relevant experience is necessary.
- Proficiency in electronic billing systems is essential.
- Ability to perform tasks in accordance with practice protocols and procedures.
Texas Children's Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
