Job Summary
The Guest Services Representative serves as the primary point of contact for guests, ensuring a welcoming environment and efficient handling of inquiries. This role involves managing incoming calls and overseeing the operations of the conference center, including room bookings, catering arrangements, and providing tech support.
Responsibilities
- Welcome and greet visitors, making them feel comfortable and informed.
- Manage the main phone line to address client inquiries and direct calls appropriately.
- Coordinate all aspects of conference center functions, including room reservations and catering services.
- Provide technical assistance to ensure smooth operation of equipment during events.
Qualifications
- A high school diploma or an equivalent credential is required.
- At least three years of relevant experience, ideally in a hospitality or legal setting.
- Proficiency in Microsoft Office Suite is essential.
- Excellent verbal and written communication skills are necessary for effective interaction.
Ropes & Gray provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
