Job Summary
This role involves welcoming and assisting patients, families, visitors, and staff, facilitating patients’ access to necessary services. The position requires responding to inquiries through various communication methods including in-person, phone, email, and MyChart, while managing a variety of administrative tasks.
Responsibilities
- Assist patients and families with navigating healthcare services.
- Respond to inquiries through different channels effectively.
- Schedule appointments and manage both patient and insurance records.
- Conduct eligibility verifications and coordinate messages and records.
- Ensure the protection of confidential patient information.
- Support team learning and development initiatives.
Qualifications
- A high school diploma or equivalent is mandatory.
- Previous experience in healthcare clerical or administrative roles is preferred.
- Familiarity with insurance verification processes and EPIC software is advantageous.
- Proficiency in Microsoft Office and electronic medical record (EMR) systems is required.
- Ability to type at a minimum speed of 50 words per minute.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
