Job Summary
The Senior Help Desk Technician is responsible for delivering expert technical assistance, serving as a point of escalation for junior technicians, and overseeing technology services for end-users. This position also encompasses project-related initiatives, system configurations, and the upkeep of documentation to promote operational efficiency within the IT department.
Responsibilities
- Provide advanced technical support to end-users and act as an escalation resource for other help desk technicians.
- Manage technology services and ensure timely resolution of technical issues.
- Engage in project-based activities that require a deep understanding of IT systems.
- Set up various systems and maintain comprehensive documentation to facilitate IT operations.
Qualifications
- In-depth knowledge of OSX and Windows environments.
- Strong understanding of networking principles and troubleshooting methodologies.
- Excellent communication skills for effective interaction with users at all levels.
- Practical experience with A/V technology and Entra ID/Azure.
- Proficiency in physical cabling tasks and related activities.
Sight & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
