The Senior Help Desk Technician provides high-level technical support, acts as an escalation point for technicians, and manages end-user technology services. The role also involves project-based work, system setup, and maintaining documentation to ensure IT operational excellence. Candidates must possess advanced knowledge of OSX, Windows, and networking concepts, along with strong troubleshooting and communication skills. Experience with A/V technology, Entra ID/Azure, and the ability to perform physical cabling tasks are required.
Sight & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
