Job Summary
The Help Desk Specialist is responsible for delivering Tier I and Tier II technical assistance concerning hardware, software, and network challenges to members of the AFSOC. This role plays a crucial part in ensuring operational efficiency through effective support and solutions.
Responsibilities
- Manage and resolve service tickets efficiently.
- Conduct account administration tasks as necessary.
- Ensure adherence to DoD cybersecurity mandates.
Qualifications
- A high school diploma or an equivalent qualification is mandatory.
- At least 2 years of experience in IT help desk or desktop support is required.
- Possession of a CompTIA Security+ CE certification is essential.
- An active DoD Secret security clearance is necessary.
SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
