Job Summary
The Help Desk Specialist is responsible for delivering Tier I and Tier II technical assistance concerning hardware, software, and network challenges to members of the AFSOC. This role plays a crucial part in ensuring operational efficiency through effective support and solutions.
Responsibilities
- Manage and resolve service tickets efficiently.
- Conduct account administration tasks as necessary.
- Ensure adherence to DoD cybersecurity mandates.
Qualifications
- A high school diploma or an equivalent qualification is mandatory.
- At least 2 years of experience in IT help desk or desktop support is required.
- Possession of a CompTIA Security+ CE certification is essential.
- An active DoD Secret security clearance is necessary.
