The technician will be tasked with overseeing daily support requests, encompassing the processes of ticket creation, troubleshooting, and resolution. Additionally, this role involves contributing to the development of documentation, knowledge repositories, and best practice manuals, as well as conveying technical information to a diverse range of users. Applicants should possess 3-5 years of experience in IT help desk environments along with a high school diploma or GED. Expertise in Windows operating systems, Microsoft software applications, and network infrastructure is essential, and an A+ certification is strongly desired.
Media Plan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
