Job Summary
The Help Desk Technician delivers essential technical assistance for software, hardware, and overall computer systems. This role involves overseeing helpdesk tickets, documenting incidents, and ensuring efficient user support throughout the organization.
Responsibilities
- Provide daily technical support for various software and hardware issues.
- Manage helpdesk tickets and document incidents effectively.
- Diagnose and troubleshoot system errors to ensure smooth operations.
- Assist in onboarding new employees related to technology setup.
- Maintain accurate inventory of hardware and software resources.
Qualifications
- A minimum of 2 years of experience in Information Technology.
- Strong foundation in user support and technical troubleshooting.
- Proficient in Microsoft Active Directory, Office 365, and cloud services.
- Outstanding communication skills, both verbal and written.
- Physical capability to lift items weighing up to 50lbs.
