**Help Desk Technician**
The Help Desk Technician will oversee the management of daily support requests, encompassing ticket creation, troubleshooting, and issue resolution. This role involves contributing to the development of knowledge base documentation and effectively conveying technical solutions to both technical and non-technical users. Applicants should possess 3-5 years of experience in IT help desk support and hold a high school diploma or GED. A strong understanding of Windows operating systems, network protocols, and hardware troubleshooting is essential, and A+ certification is strongly preferred.
Media Plan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
