Job Summary
The technician’s primary role involves the design, deployment, and support of network infrastructure, cloud solutions, and data backup systems tailored for clients. This position holds a critical responsibility in ensuring effective communication with clients concerning the progress of incidents and managing support tickets efficiently.
Responsibilities
- Design and implement network and cloud infrastructures as well as backup systems for clients.
- Manage and resolve support tickets to ensure timely incident resolution.
- Maintain comprehensive documentation of systems and processes.
- Communicate effectively with clients regarding incident statuses and updates.
- Track time and document activities accurately in PSA systems.
Qualifications
- Proficiency in Microsoft and Google business applications.
- Experience with virtualization technologies.
- Strong understanding of network security practices.
- Ability to work both independently and collaboratively within a team environment.
Southeastern Computer Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
