Job Summary
The technician acts as the main support contact for addressing IT-related concerns faced by caregivers and efficiently managing service requests. In addition, they play a vital role in executing technical project implementations while ensuring excellent customer service delivery.
Responsibilities
- Provide support for resolving IT issues encountered by caregivers.
- Manage and fulfill various service requests efficiently.
- Assist in the deployment of technical projects.
- Maintain a high level of customer service throughout all interactions.
Qualifications
- A minimum of 2 years’ experience in technical support or possession of a relevant technology certification.
- Preferred educational background includes an associate or bachelor’s degree in a technology-related discipline.
- Current industry-recognized certifications such as A+, Network+, or CCNA are ideal.
Providence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
