Job Summary
The IT Help Desk Technician is tasked with delivering technical assistance and customer support related to the company’s systems, hardware, and overall infrastructure. This role plays a crucial part in ensuring that users get the support they need for seamless operations.
Responsibilities
- Perform troubleshooting and resolve technical issues reported by users.
- Conduct regular system maintenance to ensure optimal performance.
- Configure workstations and assist with hardware setups.
- Ensure compliance with company security standards and protocols.
- Provide guidance and support for company applications to end-users.
- Assist with networking issues as required.
- Travel between various company facilities as necessary for support and maintenance.
Qualifications
- Associate’s degree in Information Technology or a related discipline.
- 2 to 4 years of experience in a technical support capacity.
- Strong knowledge of Windows operating systems and networking principles.
- Familiarity with manufacturing software applications is essential.
- Willingness and ability to travel between multiple sites as required.
Metal Craft Machine & Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
