Job Summary
The IT Helpdesk Technician acts as the primary contact for users seeking technical support through telephone or email. This role involves providing remote troubleshooting and assistance, ensuring that all user hardware is configured and maintained effectively.
Responsibilities
- Serve as the first line of support for technical inquiries via phone and email.
- Conduct remote troubleshooting to resolve user issues promptly.
- Configure and maintain user hardware to ensure optimal functioning.
- Manage software updates to keep systems current.
- Document all technical issues and resolutions in the Kaseya system for record-keeping and analysis.
Qualifications
- Minimum of 5 years of relevant experience in a technical support role.
- A bachelor’s degree in a related discipline is preferred.
- Strong troubleshooting capabilities are essential.
- Experience with Active Directory is required.
- Ability to manage network drives and printers effectively.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
