Job Summary
This position involves delivering second-level IT support for end-user inquiries, encompassing the resolution of hardware, software, and networking challenges. The role also includes mentoring Tier I technicians and ensuring comprehensive documentation is kept up to date to enhance team efficiency and the knowledge base.
Responsibilities
- Provide advanced technical support for end-users encountering issues with hardware, software, and networks.
- Guide and mentor Tier I technicians to bolster their skills and improve overall service quality.
- Maintain thorough and precise documentation of incidents and solutions to aid in the efficiency of the team.
- Regularly update knowledge base articles to reflect current troubleshooting practices and solutions.
Qualifications
- A minimum of 2 years of experience in an IT service desk or technical support capacity.
- Strong proficiency in operating systems including Windows and MacOS, as well as M365 applications.
- Fundamental understanding of networking concepts and practices.
Verathon, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
