Job Summary
The Technical Support Specialist plays a crucial role in delivering outstanding technical assistance to clients through various channels such as email, chat, and phone. This position involves assessing intricate problems to establish efficient solutions while working closely with colleagues to record issues in the CRM system and provide guidance to fellow team members in their specialized technical areas.
Responsibilities
- Provide exceptional technical support to customers via email, chat, and telephone.
- Analyze complex technical issues to determine and implement effective solutions.
- Collaborate with team members to ensure comprehensive documentation of support cases in the CRM system.
- Mentor peers in technical specialties to enhance team knowledge and performance.
Qualifications
- A minimum of 2 years of professional experience in customer service.
- Applied knowledge of ArcGIS software and IT infrastructure.
- A bachelor’s degree in a STEM-related discipline.
- Proficiency in at least one programming language.
Esri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
