Job Summary
The IT Support Specialist is tasked with delivering technical support through diagnosing and resolving hardware and software difficulties within the university’s infrastructure. This role emphasizes the maintenance of IT assets, thorough documentation of support procedures, and aid in the rollout of new technology solutions.
Responsibilities
- Troubleshoot and resolve hardware and software issues for university systems.
- Maintain and oversee IT assets and equipment.
- Document support processes and procedures to streamline future assistance.
- Assist in the implementation and integration of new technology platforms.
Qualifications
- Proficient communication skills, enabling effective collaboration with faculty, staff, and students.
- Knowledgeable in networking concepts and operating systems.
- Familiar with a variety of software applications necessary for supporting university infrastructure.
Emergency University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
