Job Summary
The IT Support Specialist plays a crucial role in delivering technical support by addressing hardware and software challenges faced by staff and students. This position involves the upkeep of computer systems, the implementation of new technologies, and conducting user training sessions to enhance technology use across the organization.
Responsibilities
- Troubleshoot hardware and software problems for faculty and students.
- Maintain and support computer systems and networks.
- Install and configure new technological solutions.
- Provide training to users to maximize the effective use of IT resources.
Qualifications
- Strong knowledge of IT systems, including networking and operating systems.
- Familiarity with common software applications utilized within the organization.
- Excellent verbal and written communication skills.
- Dedication to offering exceptional customer service in technical support.
