Job Summary
The IT Support Specialist I is responsible for providing comprehensive technical assistance and support to end-users regarding hardware, software, and networking issues. This role is essential for maintaining efficient IT operations and ensuring that users can effectively utilize technology resources.
Responsibilities
- Provide first-level support and troubleshooting for IT-related problems reported by users.
- Install, configure, and upgrade software and hardware components.
- Monitor and maintain IT systems, ensuring their reliability and performance.
- Document issues and resolutions in the helpdesk system for reference and analysis.
- Assist in the deployment of new technologies and systems within the organization.
Qualifications
- Relevant experience in IT support or customer service in a technology environment.
- Strong problem-solving skills and a user-focused approach to support.
- Proficient knowledge of common operating systems, applications, and hardware.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a collaborative team.
The Ohio Art Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
