Job Summary
The IT Support Technician plays a crucial role in delivering assistance to end-users, focusing on the installation, troubleshooting, and maintenance of both hardware and software systems. This position is essential for managing help desk queries, escalating technical issues to vendors as needed, and ensuring that all technology resources are operating effectively for users across the organization.
Responsibilities
- Provide end-user support through the installation and troubleshooting of hardware and software.
- Manage help desk tickets to track and prioritize technical issues.
- Escalate complex problems to vendors to ensure timely resolutions.
- Ensure technology systems function optimally for all users.
Qualifications
- An Associate’s degree in a computer-related discipline is required.
- A minimum of two years of pertinent experience in IT support.
- Demonstrated proficiency in troubleshooting hardware and software issues.
- Familiarity with MS Office applications.
- Strong customer service abilities to effectively assist users.
HEICO Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
