Job Summary
Lead the global technical customer success organization, overseeing teams across AMER and EMEA. Establish consistent standards for onboarding, product adoption, and renewals, while partnering with engineering executives at key accounts to advance customer business outcomes. Bring customer insights to product and engineering teams to inform strategy and improvements.
Responsibilities
- Manage technical customer success teams across AMER and EMEA, including managers.
- Set global approaches and standards for customer onboarding, adoption, and renewals.
- Work directly with engineering executives at strategic accounts to support measurable business outcomes.
- Share strategic customer feedback with product and engineering teams.
- Use data to guide operational decisions and improve team effectiveness.
Qualifications
- More than 8 years of experience in technical, customer-facing roles.
- More than 8 years of experience leading technical teams, including managing managers.
- Strong technical knowledge of DevOps, cloud-native environments, and AI.
- Data-driven approach to operations and decision-making.
Port provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
