Job Summary
The IT Support Technician acts as the main liaison for all technology requirements from end-users, focused on diagnosing and resolving a variety of hardware, software, and connectivity challenges. They also oversee the management of network infrastructure and Microsoft cloud identities, along with maintaining IT equipment in the warehouse setting.
Responsibilities
- Serve as the first contact for end-user technology inquiries and issues.
- Diagnose and resolve hardware, software, and connectivity problems.
- Manage and maintain network infrastructure.
- Handle Microsoft cloud identities for users.
- Ensure the upkeep of IT equipment in the warehouse facility.
Qualifications
- A minimum of 2 years of experience in an IT Service Desk or desktop support capacity.
- Hands-on expertise with network infrastructure and Microsoft cloud technologies.
- Proficient in Active Directory and firewall management.
- Ability to work independently in a warehouse environment.
ORS Nasco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
