Job description
**Job Title: IT Support Specialist**
Deliver prompt IT support to clients through various channels such as face-to-face interactions, phone conversations, and chat applications. Oversee the entire ticket management process in ServiceNow, accurately record troubleshooting procedures, and handle tasks related to hardware installation and software upkeep. A high school diploma or its equivalent is required, along with the ability to successfully clear a background check for a Public Trust clearance. Applicants must be U.S. citizens or lawful permanent residents and have a minimum of three years of residency in the United States.
SAIC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
