Job Summary
Lead candidate experience operations across North America, managing the regional team and ensuring candidates receive efficient, well-coordinated interview support. Own delivery of global candidate experience programs and use operational data to uncover and address process friction. This role partners across teams and time zones to improve the recruiting experience and strengthen the effectiveness of candidate-facing operations.
Responsibilities
- Lead and manage the North America candidate experience team, supporting consistent, efficient interview scheduling and candidate assistance.
- Oversee end-to-end delivery of global candidate experience programs.
- Use data and operational insights to identify friction points and drive process improvements.
- Coordinate effectively with cross-functional partners across regions and time zones.
- Apply sound operational judgment to resolve issues and maintain a smooth candidate experience.
Qualifications
- Experience in candidate experience, recruiting operations, or talent acquisition.
- Demonstrated success leading projects from planning through delivery.
- Strong operational judgment and effective communication skills.
- Ability to collaborate across teams and work effectively across time zones.
MongoDB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
