Job Summary
The role involves leading, mentoring, and enhancing the professional growth of a group of Legal Implementation Specialists. You will be responsible for managing intricate customer accounts and addressing delivery risks while also establishing and executing standardized delivery procedures to guarantee superior and scalable outcomes for clients.
Responsibilities
- Lead and coach a team of Legal Implementation Specialists to enhance their skills and effectiveness.
- Oversee complex customer accounts and proactively manage delivery risks.
- Define and implement standardized practices for service delivery to ensure optimal customer outcomes.
- Ensure all processes align with high-quality standards that support scalability.
Qualifications
- Minimum of 5 years of experience in client-facing roles within legal technology or B2B SaaS, focusing on implementation or professional services.
- Demonstrated leadership capabilities with a strong track record of team development.
- Comprehensive understanding of legal workflows and project management principles.
- A proven ability to handle complex project lifecycles effectively.
Luminance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
