Job Summary
The position involves overseeing a team of engineers tasked with the development, implementation, and enhancement of advanced AI agents on the Customer Engagement Suite platform. The manager will collaborate closely with both sales and technical leadership to outline requirements for significant opportunities and to set forth architectural best practices.
Responsibilities
- Lead and manage a team of engineers in the creation and optimization of AI agents.
- Work in partnership with sales and technical teams to identify and define project requirements.
- Establish and promote architectural best practices within the team.
- Drive the deployment of sophisticated AI solutions on the Customer Engagement Suite platform.
Qualifications
- Minimum of 8 years of experience in cloud computing or roles with technical customer engagement.
- Proven experience in people management and team leadership.
- Bachelor’s degree in Engineering, Computer Science, or a relevant discipline; advanced degrees in AI are preferred.
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